{"id":2307,"date":"2026-10-01T20:39:36","date_gmt":"2026-10-01T20:39:36","guid":{"rendered":"https:\/\/agorasolutions.ca\/?page_id=2307"},"modified":"2026-10-01T20:52:30","modified_gmt":"2026-10-01T20:52:30","slug":"politiques","status":"publish","type":"page","link":"https:\/\/agorasolutions.ca\/en\/politiques\/","title":{"rendered":"Nos politiques"},"content":{"rendered":"
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OUR POLICIES AND TERMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Last updated: October 1, 2026<\/strong><\/p>

At Agora Solutions, we believe in keeping things clear. This page outlines our practices regarding privacy and the use of cookies, as well as the main terms and conditions that apply to our projects, orders and online stores.<\/p>

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Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Quote validity<\/strong>
Le pr\u00e9sent devis demeure valide pour une p\u00e9riode de\u00a015 jours<\/strong>\u00a0\u00e0 compter de sa date d\u2019\u00e9mission. Pass\u00e9 ce d\u00e9lai,\u00a0Agora<\/strong>\u00a0Agora Solutions reserves the right to revise prices, terms and availability based on changes in material costs, labour costs and other relevant factors. Any approval received after this period has expired will require confirmation of a new quote.<\/p>

Payment terms<\/strong>
A\u00a050% deposit of the total amount<\/strong>\u00a0is required upon approval of the quote to begin production and secure the resources needed for the project. The remaining balance is due upon receipt of the final invoice, unless otherwise agreed upon in writing by both parties. Any payment received after the agreed-upon due date will be subject to interest charges of 2% per month (24% per year), calculated on the outstanding balance.<\/p>

Production and delivery timelines<\/strong>\n\nProduction and delivery timelines are provided as estimates only<\/strong>. They may vary depending on suppliers, carriers and logistical conditions. Agora<\/strong> cannot be held responsible for delays resulting from circumstances beyond its control, including stock shortages, production issues, shipping delays or customs procedures.<\/p>

Changes and cancellations<\/strong>
Any request for changes or cancellation after approval may result in additional fees<\/strong> to cover costs already incurred. Custom, made-to-order or in-production projects<\/strong> cannot be cancelled or refunded.<\/p>

Client-supplied materials<\/strong>
When the client provides their own files, materials or substrates, Agora<\/strong> assumes no responsibility for their quality, durability or adhesion. Any failure related to these elements cannot be attributed to Agora.<\/p>

Ownership<\/strong>
All products and creations remain the exclusive property of Agora<\/strong> until all outstanding amounts have been paid in full.<\/p>

Additional fees<\/strong>
Rush requests, non-standard services or specific installation requirements may result in additional fees<\/strong>, which will be communicated to and approved by the client before work is carried out.<\/p>

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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our commitment<\/h3>

Agora Solutions places great importance on protecting the personal information entrusted to us. We collect, use, disclose and retain this information in accordance with applicable laws in Quebec and Canada.<\/p>

Information we collect<\/h3>

Depending on your interactions with Agora Solutions, we may collect your name, email address, phone number, company or organization name, as well as any information, files or documents you provide as part of an inquiry, quote request, order or project.<\/p>

Certain technical information related to your browsing activity may also be collected when you consent to the relevant cookies.<\/p>

Use of personal information<\/h3>

The information we collect may be used to respond to your inquiries, prepare quotes, communicate with you, carry out and follow up on your projects or orders, provide customer service, manage our business relationships, improve our website, and comply with our legal, tax, accounting or regulatory obligations.<\/p>

Disclosure to service providers<\/h3>

Agora Solutions may work with suppliers and service providers necessary for its operations, including website hosting, technology services, delivery and the execution of certain projects.<\/p>

When personal information must be shared with these providers, we limit the disclosure to the information necessary to provide the relevant service. Some technology providers may process or host information outside Quebec or Canada.<\/p>

Agora Solutions does not sell your personal information.<\/p>

Retention and security<\/h3>

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal requirements.<\/p>

Agora Solutions implements reasonable measures to protect personal information against loss, theft, and unauthorized access, use or disclosure. When personal information is no longer required, it is securely destroyed or anonymized where appropriate and permitted by law.<\/p>

Your rights<\/h3>

You may request access to the personal information we hold about you, request the correction of inaccurate or incomplete information, obtain certain information about how it is used, or withdraw your consent where permitted by law.<\/p>

We may request verification of your identity before processing certain requests.<\/p>

Questions, requests and complaints<\/h3>

Any questions, requests for access or correction, or complaints regarding the protection of personal information may be directed to Agora Solutions\u2019 Privacy Officer.<\/p>

Privacy officer<\/strong>
Agora Solutions
9200 rue Meilleur, bureau 214
Montreal (Qu\u00e9bec) H2N 2A5
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Online Store Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Shipping Policy<\/strong>
We are not responsible for any additional delays caused by the carrier.<\/p>

Refund Policy<\/strong>
No refunds are accepted, except in exceptional circumstances. Refunds are issued as store credit unless otherwise stated.<\/p>

Exchange Timeframes and Conditions<\/strong>
Exchanges are not accepted. Please review the size charts carefully to ensure you select the correct size.<\/p>

Return Policy<\/strong>
Returns are accepted only in exceptional circumstances. Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon receipt. Returned items must be in resalable condition; otherwise, restocking fees may apply.<\/p>

All Rights Reserved<\/strong>
We reserve the right to modify these refund and exchange policies at any time. Any changes will take effect upon publication on our website or once communicated to customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

NOS POLITIQUES ET CONDITIONS Derni\u00e8re mise \u00e0 jour : 1er octobre 2026 Chez Agora Solutions, on tient \u00e0 faire les choses clairement. Cette page pr\u00e9sente nos pratiques en mati\u00e8re de protection des renseignements personnels et d\u2019utilisation des t\u00e9moins, ainsi que les principales conditions applicables \u00e0 nos projets, commandes et boutiques. Conditions g\u00e9n\u00e9rales Validit\u00e9 du devisLe […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2307","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/pages\/2307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/comments?post=2307"}],"version-history":[{"count":8,"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/pages\/2307\/revisions"}],"predecessor-version":[{"id":2315,"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/pages\/2307\/revisions\/2315"}],"wp:attachment":[{"href":"https:\/\/agorasolutions.ca\/en\/wp-json\/wp\/v2\/media?parent=2307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}